Skip to content

Month: July 2018

Christian Leadership Matters: Accountability Trumps Ambiguity

Posted in Accountability, Christian Leadership Matters, Commitment, and Team Building

(Let’s call him) Pastor “Right;” he was not known for his approachability. He considered himself “professional,” but most people just thought he was too full of himself. He was not to be disturbed by unannounced visits, no one would dare laugh during worship (unless they were given the que to do so), if there were children in the worship service, they were to be seen but not heard.

During midweek Advent service one year Pastor Right was reading the Bible lesson at the lectern. Suspended over the lectern was the Advent Wreath crafted together from local pine branches by the incredibly creative Altar Guild ladies.

Midway through the Gospel reading hot wax from the candle broke through the side and started dripping wax and fire onto the wreath. Soon there was quite a cozy Advent fire right above Pastor Right’s head. No one was sure whether he kept on reading because he considered it the “right” and “professional” thing to do or whether he just didn’t notice the Pentecostal aurora floating over his head.

Here’s the question: Whose job is it to alert Pastor Right of the imminent danger? The Elder’s job? A Trustee? How about the Acolyte?

You already know the better answer: Everyone has the obligation to do something constructive; get the fire extinguisher, alert the Pastor, move people away from any danger, call the fire department. . . something!

Most people just stared as if they were on holy ground before the burning bush. All because they all knew Pastor Right’s initial response was going to be irritation that someone had the nerve to disrupt the Divine service and no one wanted to be a first responder and be the target of his displeasure.


Most Pastors are GREAT people, by the way, and even Pastor Right became quite a wonderful Pastor once he settled in to his new position. But our topic today doesn’t focus on the Pastor in this story, it focuses on the congregation and their responsibility in this odd (but ultimately entertaining) scene; we’re focusing on a word that often creates fear in the hearts of mortal humans. . . “Accountability,” and the follow-up, “who’s job is it?”

This is the fourth of five topics based on Patrick Lencioni’s book The Five Dysfunctions of a Team. Lencioni eloquently discusses team dysfunction and the title of his chapter is “Avoidance of Accountability.” I think we can all agree that avoidance of accountability is a common dysfunctional behavior. We can also agree that if we were better at accountability our organization would be much more successful.

What is Accountability?

The online Business Dictionary defines accountability as: “The obligation of an individual or organization to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner.

Accountability is an obligation; as Christian leaders we are duty-bound to create a culture of accountability. Accountability is central to being a leader. In regards to our leadership position, leaders must account for his/her own activities and the activity of the groups we lead. Leadership is about accepting responsibility and about inviting others into a clearly articulated vision for the future of the organizations we lead.

What happens if we don’t have healthy accountability?

If a leader fails to set the stage for healthy accountability, it just won’t happen. In the absence of healthy accountability group morale is compromised, resentment builds among team members with widely-varied expectations, and the group suffers from poor performance.

When there IS healthy accountability team members are motivated to do their best work, meetings are more effective (because it is more probable that important issues get priority), meetings are more efficient (most meetings do NOT need to last 3 hours!), deep respect is build among team members over time, the focus on the organization can be where it should be (on people rather than on rules, regulations, and procedures).

How do we create a culture of healthy accountability?

Step one, build deep trust. (Click the link to read the first article in this series.) Your objective is to build trust: in yourself as leader, in your Board and other leaders, and in the mission of the organization. Without deep and sincere trust, nothing good will happen.

Step two, create an atmosphere of constructive conflict. Your objective is to create a culture of open, honest, creative and highly innovative team members who are willing to take risks in order to accomplish the organization’s mission. You need people to openly share the good, bad, and even the ugly in order to acquire the necessary information to make informed decisions.

Step three, cultivate high-commitment buy-in by everyone on your team. This builds on the first two steps and culminates in a cohesive team able to speak with ONE voice and demonstrate lazer-focus on the mission.

Accountability in ministry or business is the ability of each individual as well as the group to make commitments and consistently follow through on those commitments. In healthy organizations individuals allow themselves to be accountable to the other members of the team. And the group has the attitude “one for all and all for one” as they have become a highly cohesive team (not a group of free-agents).

Some Principles Conducive to Creating a Culture of Accountability

Accountability is everyone’s job. If accountability is solely the leader’s job, there are at least two unfortunate consequences: 1) the leader becomes “The Enforcer,” and that diminishes his/her role as vision-caster, encourager, developer, innovator, etc. 2) The leader being the sole enforcer also diminishes effectiveness of the team allowing some (or all) a way to avoid contributing to the success of the team; they can “relax” and watch the enforcer do his/her thing. That’s not healthy.

Each team member must be so dedicated to the mission that they are willing to hold each other accountable for performance and behavior. The mission is what’s important, not titles, not who gets credit, not advancing personal perspectives. This is, no doubt, difficult! It takes a shift in perspective from “we’re all friends here” to “we’re all teammates working together to accomplish the mission.” Leaders need to help cultivate a culture of the importance of The Mission.

Accountability is about intense respect. Holding one another accountable respects the Mission, the other team members, the leader, and most importantly, Christ Jesus Himself. With healthy accountability there is no room for a spirit of criticism. Accountability is about helping every single team member become the best they can be in Christ. Therefore, a Christ-like attitude is of primary importance when holding one another accountable.

The enemy of accountability is ambiguity. Your organization must have clear, well-articulated vision and goals.

Therefore: Never hold a meeting “just because” you’re suppose to hold a meeting; have a well crafted agenda, an agenda that moves your team toward the fulfillment of your organization’s vision and in alignment with your mission.

Therefore: Set and publish clear goals, standards, expectations. Post them if you can. Make it possible for your team to refer to them so we can be accountable to what has been decided. Make sure we’re always moving toward stated goals (and, when necessary, strategically modify your goals).

Make Accountability part of your organization’s culture.  The beginning steps are outlined above. Culture is shared vocabulary, behaviors, and values. The leader teaches their teams the language of accountability, models that behavior as leader, and lives by those same values. Simply, a culture of accountability helps people embrace the idea that we ALL have a stake in outcomes. When one bleeds, we all bleed; when one crosses the finish line, we all cross the finish line. For many organizations, that’s a culture shift.

Use Accountability Tools. There are tools aplenty all over the internet. Choose ones that work for you such as the Gantt Flow Chart, Organizational Charts, Lines of Authority/Communication charts, etc. A simple accountability chart is the “3-W” Chart (example):

What Who When
Start 3 Small Groups for parents of 7th grade confirmation. Eliza Smith Class starts September 3rd
— Step 1; disciple 5 adult leaders. . . Eliza Smith Orientation starts August 5th

Accountability worksheets must be published to be effective. Some accountability worksheets might be published for team members only, others for the whole organization (eg: staff, department, congregation, etc.). As much as possible, accountability must be “objective” as opposed to “subjective.” A subjective assessment is: “That looks fine to me.” An objective assessment is: “Our target was 25 people starting October 1st; we achieved 23.” This isn’t always possible, but where it is possible, consider hard numbers, facts, dates, and other measurable data.

Open, Transparent Communication. It is highly important to communicate openly with everyone in your organization — NO SECRETS!  We’re not talking about “confidential” information (that is not “secret” but “confidential,” there’s a difference). Especially when there is a deficit of trust in an organization, as much as humanly possible EVERYTHING MUST BE TRANSPARENT. In the absence of good reliable truth, people will make up their own “data.” The Bible has a LOT to say about the sin of gossip (a topic for a future article); it’s unfortunate but will happen. If you are seeking to cultivate a healthy and God-pleasing organization, you must cultivate deep trust and this can only happen when the leaders are willing to be open and vulnerable.

Utilize Cascading Communication. Lencioni highly recommends Cascading Communication for organizations of any size as it’s infinitely scalable. Here’s how it works:

  1. The team (or Board) along with the leader (CEO, Pastor, Principal, etc.) agrees on “the message” that needs dissemination. For example, the Board meets and makes 5 important organizational decisions. The leader and team decide on what needs to be communicated and creates the official message.
  2. That message is shared with “the next level” in the organization within the next 24 to 48 hours. In a congregation, that message might be shared with each Board and ministry team leader (Stewardship chair, Evangelism chair, Small Group ministry leader, Worship team leader, etc.).
  3. Those leaders, in turn, share that same message to those on their team (the “chair” shares with their board, committee, or ministry team). If there are people that work with each of those boards (such as Parents of the School Board, ministry teams that report to one of the Boards, etc.), that same message is then shared with them.
  4. This continues on until everyone in the organization received the same message. Ideally, this is still within the 24 to 48 hour timeline.

The Principle here: Information is to be communicated consistently, quickly, and personally.

The benefits are many, including: leadership is forced to be clear and concise on what they all agreed on (if there is ambiguity, that is addressed prior to messaging), everyone hears the same message which creates confidence and trust, allows decisions to be implemented more quickly and effectively, and helps promote buy-in around decisions.

As with all these building blocks of effective organizational leadership, some of this is “science,” and some is “art.” Since God is the ONE who Called you to leadership, we have everything we need to lead people in a way that pleases God and edifies His people; the only other thing we need is practice — to steal another marketing phrase, “just do it.” Much of what we learn is ONLY ultimately “learned” by doing. . . and sometimes failing, but by God’s grace, always making progress.

If you would like to discuss this or any other of my articles, please contact me. If you are looking for a speaker for an upcoming event, would like to book a coaching session, or would like help with congregational transformation, please contact me via the website or by email.

May God richly bless each of you who have responded to God’s calling and seek to serve Him through the ministry of Christian leadership! Until next week!


Dr. Phil Pledger is The Higher Calling Coach and writes a blog entitled Christian Leadership Matters each week. Through his blog and coaching practice, Dr. Pledger seeks to help Professional Church Workers discover and enhance the leadership skills needed to make positive changes in their lives and in the ministry they serve. The goal is to find new ways to meet challenges, overcome roadblocks, and to find joy in serving Christ and His Church.

Click to sign up for Christian Leadership Matters.  If you would like to set up a no-cost/no-obligation consultation or would like to ask a question, email Dr. Phil at:


Christian Leadership Matters: Commitment Trumps Consensus

Posted in Christian Leadership Matters, Commitment, Professional Church Worker Experiences, and Team

How many times have members of your Board or ministry team said something like: “Didn’t we already decide this issue earlier in the year?” Or, “I don’t think we have enough information to make a decision on that. . . oh, it’s too late? Oh, well, I guess it wasn’t meant to be!” Or, “Is everyone really sure we should have sold that property; let’s discuss it again.”

When those type of questions consistently arise, there are several likely problems: Hopefully it is something simple such as poor note-taking skills. If that’s the issue (to rip-off paraphrase Apple), there’s an App for that: The Minute-Taker’s Workshop.

More likely, however, those type of questions point to something more serious such as: lack of shared vision, lack of vision clarity, or lack of team commitment. Patrick Lencioni in his book The Five Dysfunctions of a Team states that teams become dysfunctional when they try to constantly formulate consensus rather than commitment. Lencioni warns that when we value consensus more than commitment, we’re setting our ministries (businesses) up for mediocrity or outright failure.

Why Consensus is Insufficient

Leading by consensus is not ultimately possible. People often “agree” for the wrong reasons. Some just want to get home before midnight. Others have a high need to agree with their social group (happens frequently in ministry groups); or people agree with their friend even when he/she might be wrong in order to maintain the friendship. More serious reasons why mere consensus is impossible include: the fear of looking foolish (wrong) in front of peers (silence is safe–sticking your neck out isn’t); not wanting to take the blame for a decision that resulted in failure; general lack of group confidence in decision-making.

When trying to lead by mere consensus, decisions (especially important and difficult ones) almost never happen. Or, when decisions are made, they are decisions filled with compromise and caveats; in fact, trying to lead by consensus can make a “non-decision” desirable when compared to what’s finally “decided.” Additionally, leading by consensus is a type of “group-think” that kills organizational innovation, discourages truth-telling, and prevents valuable dissenting opinions.

What is Leading by Commitment?

Leading by commitment (to use a Stephen Covey phrase) is to lead with the end in mind. Know your organization’s “WHY;” Why do you exist? What is your Mission? What are you trying to accomplish? To lead by commitment the leader must know the WHY and lead strategically according to that WHY.

Once you as a leader know your WHY, invite people to share your passion. If you have an existing Board, “infect” your leaders with your God-given vision that they, too, can share your ministry passion. Then move forward.

Leading by Commitment is to move your organization forward with maximum buy-in in a resolute manner. This means everyone knows and embraces your vision; no one has to guess what you are thinking or where you are going. When a team genuinely commits, they provide the leader with honest emotional support and they support both the leader and one another even when individuals don’t agree with the decision.

Leading by commitment is NOT autocratic or unilateral. Orchestrate good discussion, listen to everyone, think, pray, consider, discuss various options and possible outcomes; LISTEN to the people God has placed on your team, but ultimately, decide on a course of action and create maximum buy-in to your solutions. There are times when some decisions are decided by consensus; but leading ONLY by consensus will lead to unhealthy outcomes.

Principles that help orchestrate Commitment

Creating high-level commitment with those you lead is NOT done in a vacuum. It’s contingent on Lencioni’s first two steps: Build on TRUST [Part 2 of TRUST] — CREATE AN ATMOSPHERE OF CONSTRUCTIVE CONFLICT. If you were directed to this article and want to build an organization based on commitment, please read the first two articles by clicking the links. Everything starts with Trust and builds from there.

Other principles:

Building on Trust and Creative Conflict, leaders can begin to build high-level commitment among those he/she leads. Toward that end, Leaders must create:

. . . An alignment of Vision. In healthy organizations every leader embraces the same vision and mission. It is my opinion that under most circumstances the leader of the organization sets and directs that vision. Even in organizations with a long history (and even as a leader of a department), the leader sets the stage for team success. For example, each President of the United States is to work under the same constitution according to the same laws and each have, roughly, the same resources with which they can work, yet each administration sets their own national vision and agendas leading to significantly different results.

Therefore, as Principal of your school, you work with the existing constitution and bylaws, you work alongside a Pastor and with a School Board, yet, you set the tone for the School Ministry; it’s your vision for the future (working with the other ministry agencies) that will successfully realize the vision God has given you as leader.

. . . An alignment of Expectations, Roles, Responsibilities. Leaders of healthy organizations set realistic and challenging expectations. If, for example, you consistently allow meetings to start “whenever” everyone happens to arrive, your meetings will never start (or end) on time. After a while, some will question the level of commitment the group has toward the mission of the organization. (I fully recognize that this is often a cultural issue; my culture uses atomic clocks, but others use a sundial. This is only an example, your culture may vary.) None-the-less, people will tend to give a trusted leader what he/she expects from the team. (Note: my sentence says “a trusted” leader; unrealistic expectations will break trust given time.) Expect the best from your team, have lofty (but realistic) goals, encourage your team, give praise for jobs well done, and discourage bad behavior or attitudes.

. . . Overshare a Clear Vision. A friend of mine says: “If it’s worth doing, it’s worth overdoing.” That’s not true in every case, of course (I’m thinking beer, here – moderation!). But when it comes to sharing a clear vision, it’s difficult to imagine a situation where oversharing is possible. Complex (and wealthy) organizations spend millions of dollars each year to make sure everyone in the nation knows who they are and why they exist. Is anyone unclear what Amazon does? What about Standard Oil? Or Microsoft? We all know, in fact, we can’t escape knowing. A clear vision must be so well known by everyone in your organization that everyone can (and does) share that vision with your target community. For that to happen, your vision must be memorable and must be constantly re-enforced from the top leaders all the way through your organization and into your community. Even those who do not choose to participate in your organization should (ideally) at least know who you are and what you do.

Regarding the sharing of important information, Lencioni writes about “Cascading Communication” which is simply this:

1) The Leader and Team agree on the message (for example, the important items decided at the Board meeting). They decide on “messaging” that is simple to understand and true; the items that need to be shared.

2)  Within 24 to 48 hours, that message is personally delivered to direct reports (in ministry, that would mean, for example, each Board member takes this message to his/her own committee/team).

3)  Those “reports” would in turn communicate that same message to those in their ministry area. An example here might be: Board member to entire Youth Board to DCE who shares this with his/her parents and youth.

4)  This continues until the “messaging” is shared with everyone in the organization. In the case of ministry, the entire congregation.

The important principle: Information is communicated consistently, quickly, and personally. It strikes me that the more dysfunctional an organization might be, the more important and powerful Cascading Communication will be.

Being Wrong is Better than No Decision. This is a hard concept for many people. But there’s nothing that will kill an organization faster than the inability to make a decision. The world moves too fast for those who cannot decide. Lencioni’s advice: Set Deadlines for decision. He also suggests creating worst-case scenario contingencies in order to help your team make a timely decision. A lot of teams find commitment-decision-making difficult. Fortunately, leaders decide. What makes this particularly difficult? You will sometimes be wrong! Therefore, create an environment that rewards risk-taking (which is what a decision is), and that values forward movement. When wrong? . . . analyze what went wrong, learn something new, agree to decide on a new course, go.

Make Commitment Part of your Culture. For Christian ministries this ought to be an easy concept; we’re all about commitment. But here’s where a culture of commitment battles the majority culture: When an issue is properly discussed and everyone is genuinely heard and all the available data is scrutinized, a decision is made. Too often in today’s North American culture, people will criticize the decision (and/or outcomes of that decision) that “we” made. Healthy leaders and teams spend all the time necessary to get the facts on the table and they hammer out the best possible solution they can. Then, they decide and that decision is now THE DECISION OF THE GROUP. Healthy organizations work together and the decisions that are made are the decision of the entire group, even when an individual preferred the alternate choice. Your leadership team MUST speak with ONE voice; they must consistently demonstrate Commitment to God, the ministry group of which they are a member, and to the overall ministry in which they serve. If a person cannot or will not make these type of commitments, they should not serve in leadership. It’s that important.

By building deep trust among the people we are called to serve, by trusting God and His people and urging constructive conflict, we will set the stage for solid and mature commitment to Christ and His Church.

If you would like to discuss this or any other topic from these articles, or would like to book a workshop or coaching appointment, please contact me. I look forward to working with you and the ministry to which you have been called!


Dr. Phil Pledger is The Higher Calling Coach and writes a blog entitled Christian Leadership Matters each week. Through his blog and coaching practice, Dr. Pledger seeks to help Professional Church Workers discover and enhance the leadership skills needed to make positive changes in their lives and in the ministry they serve. The goal is to find new ways to meet challenges, overcome roadblocks, and to find joy in serving Christ and His Church.

Click to sign up for Christian Leadership Matters.  If you would like to set up a no-cost/no-obligation consultation or would like to ask a question, email Dr. Phil at:

Creating an Atmosphere of Constructive Conflict

Posted in Christian Leadership Matters, Constructive Conflict, Professional Church Worker Experiences, Team, Team Building, Trust, and Values

Concerned Member: “People are upset with some of the decisions you as a Board have made these past 6 months! A number of people have confided with me that if things don’t change, they’re going to leave the church!”

Faithful Board Member: “Who are those people? What, specifically, is their concern?”

Concerned Member: “Well, I can’t tell you because it was told to me in confidence, but they all want things to change!”

Most people are uncomfortable with conflict. I, too, am not a fan of high-level conflict and prefer to avoid it where possible. But conflict is all around us. Sometimes there’s conflict even when no one’s talking; and that can be the worst kind! In a culture that seems to relish “all-or-nothing” extremism; a culture that “knows” the position “I” represent is the right one (and “yours” is not just wrong, but EVIL), do we really want to invite conflict into our ministry teams and Boards?

And I say, “Yes, we DO want the right kind of conflict. It’s healthy, important, and will serve Christ and His Church in healthy ways.” HOWEVER, we need an atmosphere of Constructive Conflict.

What does this mean?

I believe, teach and confess that a leader of a ministry team or Board (or a business) must create an atmosphere of constructive conflict. The key word here is “constructive.” Conflict, by definition, is neither bad nor good. The “goodness” or “badness” of conflict depends on intent and outcome. The wise leader creates an atmosphere that encourages healthy conflict so that the mission of Christ can be more fully realized.

How would you characterize your ministry meetings? Are they: boring or exciting? . . . motivating or demotivating? . . . productive or a waste of time? . . . four hours long and nothing decided or 45 minutes and God says: “Well done thou good and faithful servants!”?

Four reasons Constructive Conflict is important:

  1. Constructive Conflict stimulates creativity by giving everyone a safe platform from which to speak. (People will be excited to serve.)
  2. Constructive Conflict creates Ministry momentum and group synergy. When done well, constructive conflict brings out the best in a group and creates intense camaraderie within the team.  (The ministry team accomplishes their goals.)
  3. Constructive Conflict allows important and stressful issues to be openly resolved. (Problems don’t fester.)
  4. Constructive Conflict establishes a more emotionally healthy and spiritually mature ministry. (Problems are dealt with immediately, honestly, and in Christ-honoring ways.)

Here is a quote from the Master Leadership Teacher, Patrick Lencioni about constructive conflict:

The Trouble With Teamwork (Lencioni) – “CEOs who go to great lengths to avoid conflict often do so believing that they are strengthening their teams by avoiding destructive disagreement. This is ironic, because what they are really doing is stifling productive conflict and pushing important issues that need to be resolved under the carpet where they will fester. Eventually, those unresolved issues transform into uglier and more personal discord when executives grow frustrated at what they perceive to be repeated problems. What CEOs and their teams must do is learn to identify artificial harmony when they see it, and incite productive conflict in its place.This is a messy process, one that takes time to master. But there is no avoiding it, because to do so makes it next to impossible for a team to make real commitment.”

Five Principles on creating an atmosphere of constructive conflict:

Principle 1: Create an atmosphere of TRUST!

There is nothing more important for a ministry team than trust. (This was a topic of a Two-Part Blog called Building Leadership Trust.) Unless the leader establishes genuine and deep organizational trust, constructive conflict cannot happen. You might have conflict without establishing trust, but not constructive conflict.

Principle 2: Understanding is more important than agreement.

Unhealthy conflict often begins because the real issue is not fully understood. The first objective in discussing issues is to understand the other side of the issue. Some people have difficulty outlining their ideas succinctly. Others have (what one professor of mine called) fuzzy thinking. Still others might have high emotional content but are low on factual data. To fully understand people we need to get to know them; we understand what they “mean” rather than what they “say.”

I had a Board member that would periodically summarize the issues being discussed. He did this for three reasons: First, to make sure he understood the real issue being discussed. Second, to help insure that everyone else understood the real issue the same way. Third, to help move the discussion toward healthy conclusion. I adopted that tactic when leading and have found it very helpful.

Principle 3: Be the “adult” in the room.

Have you ever had a conflict become an explosion? . . . or a team member have an emotional break-down? . . . have you experienced uncontrollable emotion (anger-to-rage, tearful frustration, expressed your seething resentment) as the leader? We are emotional creatures and for some, exercising emotional control is difficult.

Several thoughts:

1) It’s not helpful to view this as a moral problem. It could be and must be addressed if it is. But often there’s something else going on. I’m an huge advocate of Christian Counseling; a good counselor can help you understand what’s going on that makes emotional control difficult. It can REALLY HELP! Just as you are a professional in your occupation, so is a good therapist (call your District or denominational office for a referral).

2) We all “blow-it” sometimes. When you do, “own it,” apologize, take steps to rectify where possible, and move on. Do NOT allow mistakes to define your future; this is where confession/absolution is immediately practical. Model the behavior you as a Christian leader seek to cultivate in others.

3) Practice emotional distance regarding strongly felt issues. Keep your passion, but as much as possible separate how you feel from what is right and good. This takes practice. Sometimes how we feel is not the same thing as what is right. Be mindful of your feelings and lead according to rational plans and objectives (rather than leading with feelings). I am NOT saying feelings are bad (they are, in fact, a phenomenal blessing of God!). Feelings are like potential energy; our rational mind directs that energy toward healthy objectives. Without that mindful directive, our emotional energy can get out of control. (Believe me, I know this from experience!)

4) Work with a Coach. A Coach is NOT a psychologist or therapist, but with your Coach you can establish goals, discover new approaches for healthy leadership responses, and find an encouraging accountability partner for a time. I have several tools we can use to help you establish healthy leadership skills, and we can work together toward accomplishing your objectives.

Principle 4: Keep the “main thing” the main thing.

Your objective as leader is to create an atmosphere of constructive conflict. You WANT people to voice disagreement, share contrary ideas, ask for details and pick apart plans. BUT, you want the conflict to be CONSTRUCTIVE to your objectives. You want what is BEST for your Church or School or Business. Therefore you want every possible solution to be laid out on the table so you, as a group, can make informed and wise decisions about how to proceed. The “main thing” is NOT the conflict but the solution. The “main thing” is NOT “your way” or “my way,” but discerning what solution will allow us to achieve the goal for which we were called heavenward in Christ. As the leader (or in a vacuum of leadership, I urge you to take the lead in this), keep the discussion (and the conflict) constructive, always moving toward accomplishing the mission of your organization. Too many people have an emotional need to win even if it means the organization loses. Christian leaders create an atmosphere that to win means to move the cause of Christ forward. Keep your eyes on the prize (1 Corinthians 9:24-27)!

Principle 5: Discern the real issue.

Good leaders create an atmosphere of constructive conflict. So, if you’re going to generate conflict of any kind, make sure the conflict is focused on the right thing. It’s your job as the leader to guide the team through constructive conflict. This is especially true in an organization that is new to constructive conflict or that show signs of organizational dysfunction. Start, of course, by building trust (see Principle 1 and Building Leadership Trust).

Principle 5 is about the importance of discerning the REAL issue(s). I suggest taking things slowly, especially at first. Before you encourage creative and constructive conflict, make sure you have the right issue on the table. WRITE IT DOWN. Make the topic visible to everyone (via powerpoint or white board). Modify what’s written as the discussion evolves. Always make sure people are on topic, everyone is heard, their opinions valued, and the conversation is directed toward resolution.

If “off-topic” issues are raised, establish the agreement with your team that a record is kept and those “off-topic” items will be a topic on a future agenda. It is of paramount importance that teams accomplish everything possible on the previously written/approved agenda. To do otherwise will be a recipe for chaos.

What is the “real issue”? In medicine, a patient’s symptoms could be a lot of things; there might be an 80% chance it’s the flu, but there’s a 5% chance the symptoms point to Malaria. So, the good doctor starts asking questions and running tests.

The issues being brought up at a meeting might be the “real” issue, but it’s also possible that the presenting issue might be a symptom. The wise leader asks questions and runs tests to discern the real issue. And this sometimes takes time, but it will be time very well spent!

As you can read above, I highly respect Patrick Lencioni and his leadership approaches. This blog article is the third of what will be 6 or so articles applying Patrick Lencioni’s principles from his book The Five Dysfunctions of a Team. If you haven’t read my first two blogs, please do so as they will be the foundation of all the other articles in this series. TRUST is the most fundamental principle for building strong teams. Trust is in our wheelhouse as members of The Church.

Everything is built on Trust (Week 1 and 2). This week, Constructive Conflict. Next week I’ll write on the importance of Commitment over Consensus . Next, the topic of Accountability (which is more important than Ambiguity). And finally (in this series of articles) creating a Results Oriented organization.  

If you have suggestions, stories, or would like to engage in constructive conflict, please do so!

Until next week. . .

Dr. Phil Pledger is The Higher Calling Coach and writes a blog entitled Christian Leadership Matters each week. Through his blog and coaching practice, Dr. Pledger seeks to help Professional Church Workers discover and enhance the leadership skills needed to make positive changes in their lives and in the ministry they serve. The goal is to find new ways to meet challenges, overcome roadblocks, and to find joy in serving Christ and His Church.

Click to sign up for Christian Leadership Matters.  If you would like to set up a no-cost/no-obligation consultation or would like to ask a question, email Dr. Phil at:

Christian Leadership Matters; Building Leadership Trust (Part 2 of 2)

Posted in Christian Leadership Matters, Coaching, Team, Team Building, and Trust


Part 1 of this blog HERE.

Trust is the foundation of leadership. It is difficult to imagine that anything good or lasting could happen in your church, school or organization without an environment of trust. Trust is the foundation of great ministry teams, congregations, families, and societies. “Teams that lack trust waste inordinate amounts of time and energy managing behaviors and interactions within the group (Patrick Lencioni from his book The Five Dysfunctions of a Team). [This book is a “must have” in any leader’s library!]

Last week I listed the first three steps toward building leadership trust. They are: 1. Lead By Example, 2. Trust Others, 3. Consistently Communicate. You can access part 1 of this blog here.

Now, (as Paul Harvey use to say) the rest of the story. . .

  1. Build substantive relationships outside the Boardroom. Christian leaders don’t lead in a vacuum. People want and need to know the “real you;” they want to know your motivation for life and leadership. People are anxious to see how you talk with your spouse and kids or how you act when things go terribly wrong. Leadership is tough because a good leader is always acting in the role of a leader, even on the golf course or at the restaurant. Want to be considered a great leader, a leader that engenders high-level trust? Dine with people as friends and colleagues, have coffee “just to chat,” go to a ball game and don’t always talk business. Be genuine. Allow people to know the “real you.” Get to know your people as people; know their kids, their likes and dislikes, what motivates them.
  1. Provide Honest Feedback. For many people in ministry, this is very tough. But learning to provide honest feedback — even negative feedback — is critical to establishing organizational trust. When you have an underperforming Board member (or Elder, Youth Volunteer, Parent helper, etc.), it is the leader’s great privilege and responsibility to help the organization succeed by providing honest feedback. If someone or some group is NOT performing adequately, others on the ministry team will learn and imitate the “acceptable” behavior. If the leader accepts poor behavior (or bad attitudes or substandard work) you will inadvertently set a new LOW standard for everyone else and your ministry will suffer. Honest feedback doesn’t have to be harsh or particularly confrontational, but it does need to occur. Check out The New One Minute Manager by Ken Blanchard for help in providing honest and effective feedback. Much more fun and perhaps even more important is to celebrate good behaviors, excellent performance, and stellar attitudes. Your ministry team will, over time, avoid what the leader reprimands and imitate what the leader celebrates.
  1.   Orchestrate Success.  It is not possible in our sinful world to always and only experience “success.” (We do have the ultimate success in Jesus!) To orchestrate success in this world means: lead intentionally, using well-thought-out plans, so that milestones can be celebrated. There is nothing more de-motivating for a ministry team than a leader who ignores their sacrificial efforts merely because we’re not “there” yet. A good leader orchestrates success; Orchestrating success creates energetic teams who trust their leader who led them to those successes. For example: Let’s say you want a hugely successful VBS this year. OK, create realistic goals but make sure you build in some “successes” such as: Fully Staffed (doesn’t happen every year); Best worship in VBS EVER; three Baptisms resulted; 15 kids from the community we’ve never before met; . . .  Build into your VBS planning the high likelihood of successes you can celebrate as a ministry team AND that you can celebrate with the whole congregation or school or ministry. This builds leadership credibility and engenders trust in you as a leader.
  1.  True Love DOES Say Sorry. The saying (from 1970 movie Love Story) “Love means never having to say you’re sorry” never made sense to me. I love God and I’m always saying “I’m sorry!” I suppose that if we were perfect leaders among perfect people in a perfect world, that saying would be true. But we’re NOT and it ISN’T. A leader, when wrong, MUST be able to apologize. Apologizing is NOT a sign of weakness, but it IS a sign of strength. Nothing breaks trust faster than wronging a person (or a group) and NOT humbly owning up to your error. If you expect other people on your ministry team to apologize when appropriate, you must do likewise. It is not possible to establish a community of trust if the leader cannot be honest with him/herself and with the community.
  1.  Coach. Number eight is near and dear to my heart! Coaching is about: focused conversations that support, encourage, and empower those you lead toward high-performance achievement. When a leader invests him/herself into those they lead with the goal of helping that person reach their highest potential in Christ, high-level trust is created. Help each person on your leadership team become the best they can be; help them become THE expert in their area of ministry or service. Empower those you lead that they might more fully embrace their own calling and become all that God has blessed them to be. That will make you a leadership superstar! For (a LOT) more information about Coaching and/or if you would like to try out Coaching for yourself or your team, visit the website:
  1.  Create Synergy. Ministry should never be siloed. An extreme example of ministry siloing too often occurs when a congregation has bilingual services and neither “congregation” knows anything about “them.” This can even happen when the first service is “traditional” and the second is “contemporary.” One can legitimately ask whether there is ONE congregation or two (sometimes more). Is God’s Word not God’s Word in every part of His Church? Is the Church ONE or are there many “bodies” in the Church (please read 1 Corinthians 12). The leader creates higher level trust when he/she creates ministry synergy; the Adult Bible Class ministers to the primary students. . . who sing in the Traditional Service . . where the contemporary band plays the offertory and leads the closing hymn. . . then leads the contemporary worship in the traditional hymn during second service. . . where the Spanish-speaking service gives testimony via a translator about great things happening at the bilingual Saturday morning men’s fellowship, etc. Synergy is “together energy,” or “shared joy.” A leader will create higher-level trust when they can demonstrate leadership in the Grand Divine Plan rather than “just” a small subset of that plan. God’s plans are always bigger than ours; our opportunity is to share the BIG picture of the great things God is doing!  Use real-life examples of what God is doing in the lives and families of the Sunday School. . . Retell a story told by one of the mid-week attendees. . . create an atmosphere of community wherever possible.
  1. Be Consistent. Few things can destroy trust faster than being inconsistent. Even if you are the GREAT AND MIGHTY LAST HOPE for your organization, inconsistency will be your undoing. We’re not talking about “perfection” or times when mistakes are made. This is about emotional maturity. If you run GREAT and productive meetings but lose your temper when you aren’t getting your way, you will break every bond of trust very quickly. If you are excellent in the public execution of your leadership but have moral failure, you WILL ultimately fail in your leadership role. If you are sometimes kind and forgiving BUT other times harsh and critical, your unpredictability will prevent you from establishing the kind of trust you need for Christian ministry. I knew a leader of a rather large Christian ministry that would, for no apparent reason, blow-up at one of the employees for minor infractions (and do so publicly). But that same person would allow others to get away with consistently unprofessional behavior. He ultimately lost his leadership. To be consistent means to act like the adult in the room even if others are not. Consistency means being the non-anxious leadership presence, being the “reliable one” who inspires confidence in those you lead as they live out their calling.

What has God taught you about building and maintaining organizational trust? Please share! What was your favorite of the ten I shared? What would you like to add? I would LOVE to hear or read your stories of successes as well as those times where you learned a powerful lesson (and would love it even more if you give me permission to share your story with others).

And, if you would like help in establishing trust with your ministry team, contact me, The Higher Calling Coach.

Until next time. . .


Dr. Phil Pledger is The Higher Calling Coach and writes a blog entitled Christian Leadership Matters each week. Through his blog and coaching practice, Dr. Pledger seeks to help Professional Church Workers discover and enhance the leadership skills needed to make positive changes in their lives and in the ministry they serve. The goal is to find new ways to meet challenges, overcome roadblocks, and to find joy in serving Christ and His Church.

Click to sign up for Christian Leadership Matters.  If you would like to set up a no-cost/no-obligation consultation or would like to ask a question, email Dr. Phil at: